Terms of Service

Last updated: June 2026

1. Acceptance

By creating an account or using TenancyDesk, you agree to these Terms of Service. If you are using TenancyDesk on behalf of a business, you represent that you have authority to bind that business to these terms.

2. Service description

TenancyDesk is a cloud-based tenancy management platform that helps landlords manage properties, tenants, rent collection, notices, and documents. We provide the platform "as is" and may add, modify, or remove features at any time.

3. Your responsibilities

  • You are responsible for ensuring tenant data you enter is accurate and obtained with appropriate consent under PDPA
  • You must keep your account credentials secure
  • You must not use TenancyDesk for unlawful purposes or to harass tenants
  • AI-generated notices are drafts only — you are responsible for reviewing them before use

4. Subscription and billing

Paid plans are billed monthly or annually. Subscriptions auto-renew unless cancelled. You may cancel at any time; access continues until the end of the billing period. We do not offer refunds for partial billing periods unless required by law.

Free plan limits apply as published on our pricing page. We may adjust plan limits with 30 days' notice.

5. Data ownership

You own all data you enter into TenancyDesk. We do not claim any ownership over your tenancy records, documents, or tenant information. You can export your data at any time.

6. Limitation of liability

TenancyDesk is not a law firm and does not provide legal advice. Notice templates and AI drafts are for convenience only and do not constitute legal advice. You should consult a qualified lawyer for legal matters.

Our liability to you is limited to the amount you paid in the 12 months preceding any claim.

7. Uptime and data safety

We target 99.5% monthly uptime. We perform regular backups but are not liable for data loss caused by events outside our reasonable control. You are encouraged to export your data regularly.

8. Termination

We may suspend or terminate your account if you violate these terms. You may terminate at any time by deleting your account from Settings. Upon termination, your data will be retained for 30 days then anonymised.

9. Governing law

These terms are governed by the laws of Malaysia. Disputes shall be resolved in Malaysian courts.

10. Contact

Questions about these terms: hello@tenancydesk.my